Cancellation Policy
SPAIN CANCELLATION POLICY 2026
aparto’s guarantee to all our guest is as follows:
A booking fee of €300 is required at the time of booking, along with 1,300€ as a security deposit. You must pay the first month’s rent and check out cleaning (60€) at least 30 days before your arrival.
By signing the Agreement, accepting the terms and conditions, and paying both the booking fee and the security deposit, you are confirming the booking of your room in the Accommodation and are therefore obligated to pay the Agreement amount in full.
Our policy for any subsequent cancellation request is as follows:
1) Cancellation before check in:
Cancellation requests made after you have signed the Agreement but before you check in will only be accepted, and you will only be entitled to recover your booking fee and/or security deposit paid, in the following cases:
a) Visas
If you are denied a visa, please notify us as soon as possible and in all cases within five (5) days, submitting all supporting documentation. If you inform us of these circumstances as stipulated above, we promise to make our best efforts to hold your spot while your visa is being processed, for a reasonable time (not to exceed 15 days with all payments due processed on your side) and on the understanding that there is no guarantee of a specific result. In the event of finally not being able to obtain the visa, and always subject to be proved that the Guest has performed his or her best efforts on it, the Owner will review the case on an individual basis and assess whether the Agreement can be terminated and the amount paid as security deposit can be returned to you. Please remember that it is up to you to verify, before you move into the Accommodation, that you have the exact visa you need. You are also responsible for keeping up with all administrative formalities applicable to your move into the Accommodation. If you fail to fulfill these obligations, your request to cancel the booking and terminate the Agreement may be denied.
b) Travel
Due to the changing nature of travel bans and temporary border closures, please inform us of any such developments as soon as possible and in all cases within five (5) days, submitting all supporting documents, so that the Owner and the Manager can review the case on an individual basis and assess whether the Agreement can be terminated and the amounts paid as a security deposit can be returned to you.
c) Assignment of the Agreement
In exceptional cases, you can cancel your booking and receive a refund of the security deposit paid if, before moving into the Accommodation, you ask to assign the Agreement to a new guest, who must be approved by the Manager (in which case the new guest will be required to pay the corresponding booking fee and security deposit). Monroecliff Spain S.L B67700583An administrative charge of €350 (excluding VAT) will be charged for any such change.
d) Other cases
In general, any cancellation request made before you move in to the Accommodation and for reasons other than those listed in points a), b) and c) above will not be accepted. In such cases, the Owner may opt to either: (i) terminate the Agreement and assign the room to another guest, retaining any amounts paid by way of indemnification; or (ii) consider the Agreement to be valid and in force and seek full performance thereof on the terms and conditions set out in the Agreement, in particular, payment of any amounts owed. The Owner will have the same two options if you fail to check in within seven (7) days from the Start Date of the Agreement without notifying of the delay in accordance with the Agreement terms.
2) Cancellation after check in:
Requests to terminate the Agreement submitted after you move into the Accommodation will only be granted if you due to a health problem. You must also have a valid letter from your physician or medical institution detailing the medical issue and which prevent them from maintaining their residence at our establishment.In this case, the Agreement will be terminated, and the Owner may assign the room to another guest, retaining any amounts paid by way of indemnification, with there being no obligation to pay any additional amounts.
3) General provisions:
• In all cases, the Owner reserves the right to cancel the booking and terminate the Agreement, where appropriate, if you fail to pay any amounts owed in accordance with the terms and conditions set forth in the Agreement and, in particular, regarding the remedy period.
• The aforementioned notices must be sent, in all cases, to the email address diagonalsuites@apartostudent.com, attaching a copy of your national identity document or your passport.
• Once a decision has been notified regarding a cancellation request, that decision is final and may only be appealed through the framework of the Manager’s complaints policy.
Short-Stay bookings (less 30 days)
Cancellation before check in:
You must pay the entire accommodation amount before the start date of the Agreement. Rooms
are not guaranteed until you pay in full. Short-stay bookings must be made at least seven (7)
business days in advance of the start date.
If you have paid in full but fail to move in and do not provide written notice as soon as possible
and in all cases within three (3) days of becoming aware of such circumstances, submitting all
supporting documentation proving the impossibility to move in, the Owner will retain any
amounts paid by way of indemnification.
Monroecliff Spain S.L B67700583